Terms & Conditions

Home » Terms & Conditions

Terms & Conditions

When you make a Booking on our website, you will be asked to click “I accept” and you will not be able to complete your Booking if you do not do this.This confirms that you accept these terms.

We strongly recommend that you read the terms before accepting.

Our Contract

If you are a consumer (i.e. not dealing as a business with us), T&G Hotels and Resorts (we/us) sells all rooms and extras to you subject to these terms.

A contract is formed between you and T&G Hotels and Resorts when we issue you with a booking reference number for your room and extras (if applicable). No booking shall be binding on T&G Hotels and Resorts until we issue you with a booking reference number.

Management reserve the right to cancel any booking.

Your Booking

You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then T&G Hotels and Resorts will terminate your booking and retain any money paid to us for such booking.

You may make a booking on someone else’s behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking.

You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone.
You must ensure that the name on a booking is correct at the time of booking. Subject to section 7, this cannot be changed after making the booking.

If you book five or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking you will be subject to special terms regarding amending and cancelling Group Bookings.

We offer certain extras when you make your booking. The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms.

Rates and Payment

The rate for each room is as published on our website at the time of your booking, or, in the case of a telephone booking, as advised to you at the time of booking.

All payments are due in full at the time of booking unless otherwise advised by T&G Hotels and Resorts.

You must be able to show photo identification such as a passport or driver’s license or a valid credit or debit card if you are paying by cash for a walk-in booking at a T&G Hotels and Resorts.

Check-in and Check-out

All foreign guests must provide passport identification at check in (this is a legal requirement). All domestic guests must provide photo identification with proof of address (drivers license is preferred).

You can check in from 2pm on the scheduled date of arrival. If you wish to check in earlier, you must discuss this in person with the Duty Manager. This service is subject to availability.

You must be able to show photo identification such as a passport or driver’s license or a valid credit or debit card if you are paying by cash for a walk-in booking at T&G Hotels and Resorts.

Rooms

Maximum occupancy for rooms is clearly stated online at tnghotelsandresorts.com during the booking process.
Guests abusing these guidelines will be required to purchase another room at the published daily rate.

To ensure guest’s safety and security, we do not allow visitors to go to the guest’s room.

In addition to the maximum room occupancy as stated online at tnghotelsandresorts.com, one child underthe age of 8 years old is permitted per room.

You will not leave children unattended in any rooms or public areas at any times.

You must not smoke in any of our hotels or interfere with our fire detection system. If you do so, we will terminate your booking without refund and require you to leave the hotel immediately. You authorise us to charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a non smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount to the payment card used in your booking. We will send you a breakdown of these charges within 10 working days. We may refuse to accept bookings from you in future.

GST

If you need a GST Invoice, please confirm the GST number for billing, at the time of check in. GST number once provided will not be changed after check in. T&G will not be liable or indemnify any loss that you may incur, due to failure to intimate correct GST details.

Group Bookings

Bookings made for either 5+ rooms OR 15+ nights will be treated as a Group Booking.

If you cancel your Group Booking or reduce the number of nights or the number of rooms required within 30 days of your arrival date, we will not refund any money you have paid to us.

Subject to availability and payment, you may add any additional night(s) to any Group Booking (after the dates of the original Group Booking) at the rate for the room(s) at the time you make the amendment.

Questions and Complaints

If you have any questions or complaints in relation to your booking or these terms please go to our website and click on the ‘contact us’ link and we will respond to you as quickly as we can, normally within 24 hours.

book@tnghotelsandresorts.com,  +91-99-7182-3335

T&G Guarantee

If you have any questions or complaints in relation to your booking or these terms please go to our website and click on the ‘contact us’ link and we will respond to you as quickly as we can, normally within 24 hours.

book@tnghotelsandresorts.com,  +91-99-7182-3335

T&G Guarantee

In a world where many hotels talk the talk but few actually walk the walk, we understand how frustrating. It is to pay for something you didn’t expect or enjoy.

The T&G guarantee exists to protect our customers.

We provide this guarantee as a demonstration of our commitment to serving our customers’ needs everyday to the best of our abilities.

Our promise

If you don’t sleep tight & start fresh, we’ll give you your money back.

Definition

Simply put, we want to ensure you get a good nights sleep and a great shower in the morning. Of course
we all have our own broader ideas of what this may constitute, that’s why we have put together a list of
compliance factors we need to meet each time you stay with us. Failure to meet these factors will result in
the guarantee becoming redeemable:

  1. Bed cleanliness:

 Bed cleanliness: sheets should be clean & smell fresh. No visible dirt on the bed sheets or pillows.

  1. Bed comfort:

 sheets should be crisp & comfy. They should be completely dry to the touch of the hand.

  1. Dirty shower:

 shower area should be visibly clean. There should be no evidence of the previous guest.

  1. Shower quality:

 the shower should provide adequate pressure and hot water consistently.

It’s very simple and we hope you’ll never need to use our guarantee but we don’t live in a perfect world and sometimes things go wrong. That’s why we’ll be there to make them right and continue to serve your best interests.

Process

We like to be super fair and we also expect our customers to do the same. That’s why we need to put in place a framework by which the guarantee is redeemable.

The terms & conditions of our guarantee are as follows:

  1. The guest must alert the hotel manager to the precise issue immediately at the time of discovery.
    • Factors 1), 2) & 3) must be reported within 30 minutes of check-in. They cannot be reported any later.
    • Factor 4) can be reported at any stage of the stay but this must be done at the time of discovery in order to prove beyond doubt there is a problem.
  2. In the case of Factors 1), 2) & 3), a meeting will be held immediately with the Housekeeping Manager to visit the given room and inspect the mentioned issue.
  3. In the case of Factor 4), the onsite Engineer will be called immediately to assess the issue in the room.
  4. Photos will be taken as evidence of the incident and documented in a full report to be sent to T&G HQ.
  5. It is at the Hotel Manager’s discretion only whether the guarantee is redeemable.
  6. Guests choosing to redeem the guarantee will be offered another room of the same room type. This room will be charged at the same rate as the guest initially paid for their room, across the same duration as the initial booking. If the new room is not to the guests satisfaction then the guest is free to vacate the property. Where possible we will help to find the guest a new hotel.
  7. If the guest chooses to redeem the guarantee at check-in, they will be refunded for their full stay.
  8. If the guest chooses to redeem the guarantee during their stay (only applicable to Factor 4), a refund will not be given for nights prior to the incident. The guest will receive a full refund for the remainder of their stay.

Payment

Refunds will be made only to the registered booking credit or debit card. There will be no cash payments.

UPTO 25% OFF
Plus free breakfast for members booking
Fill Booking Form
✓ Valid number ✕ Invalid number
MM slash DD slash YYYY
MM slash DD slash YYYY